Terms Of Service
Effective Date: April 30, 2025
Website: www.niralifoodmachine.com
Business Name: Nirali Food Machinery
Business Address: Global Industrial Area, Lodhika, Near Kisan Petrol Pump, 360022
Contact Email: support@niralifoodmachine.com
Phone: +91 72111 17205
1. Acceptance of Terms
By accessing and using our website, placing orders, or making payments, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.
2. Products and Services
Nirali Food Machinery specializes in manufacturing and selling food processing machinery. All descriptions, specifications, and images on our website are intended for general information only and are subject to change without notice.
3. Order and Payment Terms
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100% advance payment is required for all purchases.
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Orders will be processed only after full payment is successfully received.
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We accept payment through secure payment gateways integrated on our website.
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All transactions are final; no refund will be provided under any circumstances.
4. Shipping and Delivery
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We dispatch goods using trusted third-party logistics partners.
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Damage during shipping is not the responsibility of Nirali Food Machinery. We advise customers to inspect packages at the time of delivery.
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Any delay, mishandling, or loss during transit is solely the responsibility of the shipping provider.
5. Return, Replacement & Warranty Policy
5.1 No Return Policy
We maintain a strict No Return Policy. Once sold, products will not be accepted back under any reason other than qualifying manufacturing defects.
5.2 No Replacement Policy
There is no option for full product replacement. We only offer part replacements under specific conditions outlined below.
5.3 Manufacturing Defects
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If a customer finds a manufacturing defect, it must be reported to us within 7 days of delivery via email or phone with photo/video evidence.
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After our technical team verifies the defect, the customer must return the defective part to our designated address.
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Only after receiving and inspecting the defective part will we send the replacement part at no extra cost.
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Requests made after the 7-day window will not be entertained.
5.4 Warranty Terms
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All machinery motors are covered under a 1-year warranty.
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Warranty covers only manufacturing defects, not wear and tear, misuse, negligence, or tampering.
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Full warranty terms are detailed in the Warranty Card provided with the product and also uploaded on our website.
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The customer is responsible for the cost of sending any defective part to us for warranty evaluation.
6. Limitation of Liability
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We shall not be held liable for any indirect, incidental, special, or consequential damages.
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Our liability, in any case, shall be limited to the amount paid by the customer for the specific product involved in the claim.
7. Intellectual Property
All content, branding, product names, and images on our website are the intellectual property of Nirali Food Machinery and may not be copied, reproduced, or used without prior written consent.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Rajkot, Gujarat.
9. Modifications to Terms
Nirali Food Machinery reserves the right to change or update these terms at any time without prior notice. Users are responsible for reviewing these terms periodically.
10. Contact Information
For any questions or concerns, please contact us at:
Email: support@niralifoodmachine.com
Phone: +91 72111 17205
Address: Global Industrial Area, Lodhika, Near Kisan Petrol Pump, 360022
