Shipping Policy

Shipping & Delivery Policy
Effective Date: April 30, 2025
Website: www.niralifoodmachine.com
Entity Name: Nirali Food Machinery
Business Address: Global Industrial Area, Lodhika, Near Kisan Petrol Pump, 360022
Contact Email: support@niralifoodmachine.com

1. Shipping Coverage

We currently ship only within India. Orders from outside India are not accepted.

2. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Estimated Delivery Time

All India: 7–14 business days

Delivery times may vary depending on location, courier performance, or other unforeseen delays.

4. Shipping Charges

  • Shipping charges are calculated automatically at checkout based on order weight and delivery location.

  • For large or bulk orders, please contact us for customized shipping options.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS. You can use this to track your shipment’s status.

6. Delivery Partners

We partner with trusted Indian couriers like Delhivery, DTDC, Blue Dart, etc., to ensure safe and timely delivery.

7. Packaging

Products are carefully packed to prevent damage. Please inspect your package upon delivery. If it appears damaged, notify the delivery partner immediately and contact us with evidence (photos/videos).

8. Delivery Delays or Issues

For any delays, missed deliveries, or tracking concerns:

9. Incorrect Address / Missed Delivery

If delivery fails due to:

  • An incorrect address, or

  • Customer unavailability
    Then:

  • Additional delivery charges may apply.

  • The order may be canceled if undeliverable after multiple attempts.

10. Customer Support

Email: support@niralifoodmachine.com
Phone: +91 76000 78449
Support Hours: Thursday to Tuesday – 10 AM to 6 PM

Legal Disclaimer
This policy is governed by applicable Indian laws related to e-commerce and consumer protection. Nirali Food Machinery reserves the right to modify this policy at any time without prior notice.