FAQ's

What products do you manufacture?

We specialize in manufacturing food processing equipment such as dough kneaders, dough ball making machines, roti/chapati making machines, vegetable cutters, pulverizers, and other customized commercial food machinery.

Do you offer product customization?

Yes. Since each order is manufactured based on the customer’s requirements, we offer customization as needed. Our team will coordinate with you to finalize specifications before production.

How can I place an order?

You can place an order directly through our website or by contacting our sales team. Once specifications and terms are confirmed, we begin manufacturing.

Do you offer cash on delivery (COD)?

No, we do not offer COD. All machines are manufactured to order, and advance payment is required before production begins.

What is your return and cancellation policy?

We do not accept cancellations, returns, or refunds once an order is placed. As each machine is custom-manufactured, the order becomes non-refundable once confirmed.

How long will it take to deliver the product?

Delivery time depends on your location. As our manufacturing facility is in West India, the approximate delivery times are:

West India: 3 business days

Central India: 4 business days

South India: 7 business days

North India: 10 business days

These are estimated timelines. You will receive a confirmed delivery date once your order is dispatched.

Do you provide installation support?

Yes. We provide installation guidance through manuals, videos, and remote assistance. On-site installation may be available for select locations — please inquire at the time of purchase.

Is there a warranty on your machines?

Yes, all our machines come with a standard warranty covering manufacturing defects. Warranty duration and coverage details are provided with each product.

How do I contact customer support?

You can reach us through our website’s contact form, email us at [your email address], or call us directly. Our support team is available Monday to Saturday, 10 AM to 6 PM